Products Catalog

Specification

Whatever your line of business - retail, services, the medical or legal professions, insurance or real estate - you will be aware that the way callers are greeted reflects on your company’ s professionalism. Customers care less about the size of your company or whether you have a dedicated receptionist than about getting a fast, friendly and efficient welcome.

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A truly professional company image requires more than just picking up calls when you happen to be around. While callers wait to be connected, they expect music or a message on hold. Whatever time of day they phone, they expect to be greeted, redirected to the appropriate person or to be given the possibility to leave voice messages. The alternative is customer frustration and missed opportunities.

Naturally you are keen to improve your customer welcome with professional solution and advanced features. But it’ s got to be simple to choose and order, quick to arrive and install and easy and efficient to use. It must be compact, discreet and cost-effective. It should be open to upgrades to suit your hanging needs. And it should boost productivity.

Alcatel have taken all of your concerns to heart to devise the Alcatel OmniPCX Office PABX Telephone System and the Alcatel Omni Compact Edition PABX System.

The result: a truly professional telecommunications solution with all the advanced voice features you would expect from a large enterprise welcome system, within your reach.

Above all that means stunning voice quality, but also failsafe reliability and access to a powerful range of telephony features from the most basic, such as conference calls, music on hold or a greeting message to the more advanced, including:

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• A wide choice of terminals with 4 Reflexes™ digital sets, Mobile DECT or analog sets. All our terminals are highly user-friendly; transferring and forwarding calls couldn’ t be simpler - you can even call your contact by name thanks to a dial by name directory.

• A powerful embedded voice mail.

• An embedded Personal Assistant so that callers can leave a voicemail, or reach you via a mobile, external or internal number.

• An “ always on� integrated Automated Attendant to connect callers to the right person at peak times and broadcast information to customers, such as opening hours.

• An integrated CTI server enabling access to a customer database from your PC or a link up to third party applications specifically related to your business.

• The use of Alcatel’ s DECT mobile handsets and capacity for Wireless DECT headsets.